Shipping & Returns

Domestic Shipping Policy

Based upon product availability, orders will be shipped within 48 hours of receipt of your order. All orders are shipped via USPO (Priority Mail), unless specified otherwise. All shipping and deliveries are done on business days (Monday-Friday). We are a family run business, so we do not process or ship orders on Saturday, Sunday or Holidays. Our normal shipping time is 1-2 days in Southern California; 5-7 days to the east coast; 1-2 weeks International.

Shipping Costs

Online shipping rates are for online orders only and do not apply to phone orders or mail orders. Tracking can be added if requested.
note: Shipping charges may vary depending on the item ordered, amount, size/weight and date..

Typical shipping costs $5 per garment via Priority Mail domestic or $10 for multiple items..
Domestic Priority Mail Flat Rate Options: http://www.usps.com/prices/priority-mail-prices.htm

Typical shipping costs $14 per garment via Priority Mail international. ($27 for 2 items, $44 for 3-6 items, $56 for 7-10)
International Priority Mail Flat Rate Options: http://www.usps.com/prices/priority-mail-international-prices.htm

Orders from Canada, Hawaii, Alaska and Puerto Rico
We will ship the above locations, please note the following:
We are not responsible for any duties or customs your country charges, all customs and duties are the responsibility of the recipient.
Some delays in shipping may be expected. Orders may take up to 2 weeks for delivery.
Recipient is responsible for all customs and duty charges.
No free shipping for any orders, regardless of amount.
International Shipping Policy
All international orders will be shipped USPS Priority Mail class unless otherwise requested.
All orders received by noon on any week day will be shipped out that same day or the following.
All orders received on Saturday and Sunday will be shipped out on Monday.
All duties/customs and taxes are the responsibility of the recipient. We do not cover these additional charges by your customs dept.

Return Guidelines

Returns and exchanges will only be accepted within 14 days of the invoice date.
All items must be unused or in like-new condition.
Clothing must be unwashed and unworn.
Accessories must be returned unused. Exceptions will exist if there is a manufacturer defect.
Returned merchandise is subject to inspection before issuing a refund or exchange. Once product condition is determined, we will issue a refund or exchange the product.
Please pack all items being returned securely with a copy of your packing slip, using the original packaging if possible. Please send the merchandise prepaid via UPS or USPS and, for your security, insured against loss in transit to:
Ecozuzu
Attn: Returns/Exchanges
319 E. Anapamu St. #6
Santa Barbara, CA 93101
Please be assured that we will make every effort to expedite the handling of your return.

We are committed to making you happy and pleased with your purchase. Thank you for shopping Ecozuzu!

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